Shipping policy

Shipping Delays

While we do our best to ensure timely delivery, occasional delays can happen — especially during high-demand periods like Halloween season. We appreciate your patience and will do our best to keep you informed if any significant delay occurs.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout. Ekzakli is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at ekzakli1support@gmail.com and we'll do our best to update it before the order ships.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, please contact us within 7 days at ekzakli1support@gmail.com so we can investigate with the carrier.

Questions?

For any shipping-related questions, reach out to us at ekzakli1support@gmail.com.