Shipping policy
Last Updated: June 2026
Thank you for shopping with Ekzakli.
We are committed to providing reliable shipping and keeping you informed throughout the delivery process.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Canada: 5–10 business days
- United States: 5–10 business days
Please note that delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout unless a free shipping promotion applies.
Free shipping may be available on qualifying orders.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Please allow up to 48 hours for tracking information to become active.
Delays
Delivery delays may occur due to:
- Weather conditions
- Customs inspections
- Carrier delays
- High shipping volumes
- Other circumstances beyond our control
Ekzakli is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, your order may be delayed, returned, or cancelled. Additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: ekzakli1support@gmail.com