Refund policy

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We'll gladly send a replacement or issue a full refund at no extra cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Non-Returnable Items

Items marked as final sale, gift cards, and used/opened items showing signs of wear are not eligible for return.

Questions?

If you have any questions about our return policy, contact us anytime at ekzakli1support@gmail.com.