Refund policy
Return & Refund Policy
At Ekzakli, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Items that have been used, worn, washed, or altered.
- Personalized or custom-made products.
- Gift cards.
- Clearance or final sale items.
- Hygiene or personal care products where applicable.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We will review your request and, if approved, provide a replacement or refund at no additional cost.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been processed or shipped, it can no longer be cancelled and must follow our standard return procedure.
Contact Us
For any questions regarding returns or refunds, please contact us at : ekzakli1support@gmail.com